Testimonials

Here are some comments we have received from happy customers lately, please let us know what you think of us.


From: LinkedIn 

Duncan George

Samsung 55" plasma TV

Duncan George

February 4, 2014 1:06 PM

Very pleased Andrew with Ashlin's service in assisting procurement of this unit January 2013. The price and pick-up convenience was terrific.

Thanks, 
Duncan

Sent: December 19, 2013 3:14 PM

I would like to let you know that today I am a very happy customer. I had problems with my order, I dealt with one of your Vendor Relations Manager, Janice Durdle and she did a wonderful job. She helped me solve the problem in a very professional, timely, clear and pleasant manner.  I took the time to underline her work because unfortunately  this level of professionalism is rather rare nowadays. You have an excellent employee.

Thank you and I wish you a happy holiday season

Kind regards,

Maria Barrantes


Sent: October-20-13 1:44 PM
Hi Janice,

Please feel free to post my comments...maybe other businesses will catch on that service really matters.

I meant what I said: hands down the best service I have ever had online and in the top two best service experiences period.

Number one was being met by an agent at the foot of the stairs of the plane to be led by hand with luggage to the connecting flight just so I wouldn't miss it. I ended up being the only passenger on that leg and rode in the jump seat chatting with the flight crew the during the flight. Hard to top that but you are a close second. 

I will continue to spread the word.

 

Sent: October-17-13 5:43 PM
The ram arrived today. Thanks!! I'm spreading the word about the best service I've had online ever!!! :)

Nathan Guy Bailey


January 14, 2013

Service really does make the difference. Looking around for a specific Samsung plasma TV I found it listed on a number of web sites and stores. Availability was an issue however and, although I asked several to check when they could supply a unit, none called me back. When contacted on a Saturday, Andrew promised to check his warehouse the next Monday which he did. He then went on to discuss issues around shipping, product quality and alternatives. It was quite a lesson. He was most patient answering my own questions, spending almost 30 minutes on the phone with me. Great product, best price in Canada. Net, net? Sale completed Monday afternoon. The follow-up to a couple of post sale questions was equally good, with the official invoice following promptly a few days later. Couldn't be happier.
Duncan George
Kanone Consulting and Professional Services Inc.

From: Lee Ann Shackleton
Sent: Tuesday, October 16, 2012 10:31 AM
Subject: Great customer Service Help!

 I wanted to send a big thank you to Andrew and Janice for all their help getting a rush waste cartridge to us ASAP!

You customer service skills are excellent!

You both went over and beyond from just placing an order, by contacting your local customers to see if they could lend us one and that was really appreciated.

Thanks again


From: Taylor Jackie PTC
Sent: September-27-12 2:06 PM
To: Janice Durdle
Subject: RE: APC UPS battery - RBC7

Thank you kindly Janice.

Ashlin is always there when we need you!! Great service. Much appreciated!

- Jackie


Jackie Taylor
Desktop Support Technician
Teck Metals Ltd.

www.teck.com



From: Alan @ Daily Seafood
Sent: Friday, May 18, 2012 10:48 AM
To: Andrew S Lindzon
Cc: Phil Andrews

Hi Andrew,

This is my first time to do the business with your company. I am happy to tell you I think your company service is the best one in Canada. It's very hard to find such service with the customer care and satisfy in Canada.

Cheer,

Alan Che

Buyer

Daily Seafood Inc.


 

On May 10, 2012, at 10:43 AM, "Sinclair, Sharon" wrote:

Good morning, Andrew, a quick note to let you know how much I appreciated the time you took with me over the phone to discuss our Phaser 7400 printing problem. Now that I’ve installed the new imaging unit, our printer is back in working order. Your company is now on file as the official supplier for future orders re: our Phaser 7400.

Thanks again,

Sharon Sinclair

Foresters

789 Don Mills Road

Toronto ON M3C 1T9


From: Matthew Royal
Sent: January-20-12 2:34 PM

Dear Janice,

thanks for the invoice. The keyboard arrived today in my department, which is very quick given that I only ordered it on Wednesday evening.

I much appreciate the promptness of your service.

Good to do business with you,

sincerely

 

Dr. Matthew S. Royal

Associate Professor and Chair
Department of Music
Marilyn I. Walker School of Fine and Performing Arts Brock University

From: Emmanuel Sopeju
Sent: January-17-12 6:45 PM

Hello Janice:

This purchase was my first one from Ashlin. I have been very satisfied and impressed with the service provided by your company. The item that I bought was not expensive,

but believe me, I have been treated like a million dollar customer. I had a call and a follow-up email from Andrew Lindzon. My order was expedited and received promptly as promised.

I am glad that there are still companies like yours, that treats customers with integrity.

Thanks and I hope to do business with you again.

Emmanuel.




Sent: Friday, January 06, 2012 3:43 PM
Subject: Re: your projector is shipping tonight or tomorrow


Thank you ...thank you...I can hardly wait! You dah man!

Thanks Andrew.

Robert Atkinson




From: Graham Finney [mailto:graham.finney@performanceanalytics.ca]
Sent: Wednesday, November 23, 2011 10:12 PM
To: John Mason
Subject: RE: InFocus IN3114 Projector

John, I have to say that I really appreciate the wonderful customer service you and Ashlin provided. We have a major presentation tomorrow with 120 people attending, and only realized yesterday that one of our projectors would not meet the specifications we needed for some of the demonstrations. You were not the first vendor I contacted, but you were the first and ONLY one who took the time to listen to my needs, understand and explain the situation we faced on your web site, and took the extra steps to resolve it. Then you made sure we were able to get our product in less than 24 hours!!

We are a small company and don’t often get that extra treatment, so I will definitely return when we need any additional equipment. Thank you and Andrew for your great customer service. If you have a mailing list, please add me so I’m reminded of your company.

John, it was a pleasure dealing with you and your company – it is refreshing to realize that there are vendors who care.

Regards

Graham Finney, CMA

Vice President Services

Performance Analytics Corporation

Office: (905) 847-2543

Email: Graham.Finney@PerformanceAnalytics.ca

Web: www.PerformanceAnalytics.ca

Office of the CFO Solution Specialists





Sent: Monday, May 02, 2011 2:55 PM

To: Andrew S Lindzon

Subject: Screen project

 

Hi Andrew,

 

I wanted to tell you that we are very happy with how the project unfolded, and thrilled with the final result. Everyone was very professional and so easy to work with. Kudos to you and your team for a job well done.

 

Thanks!

Karen Rosen

Chair, Fieldstone Parents Association





3/31/2010

Andrew talked about personalized service, but it really rang true (excuse the telecom pun) when he called me from his home in the evening to ensure I got set-up alright. I’d certainly recommend him as you consider a potential TalkSwitch implementation.

Cyrus Mavalwala
Founding Partner
Advantis Communications Inc.

 




From: Gabriele Bromley
Sent: October-23-09 3:14 PM
To: Janice Durdle
Subject: RE: Quote #15513

 

 

Thank you Janice. It was a pleasure dealing with you today . . . great customer service!

Gabriele Bromley
Administrative Director & Associate
M C M
MUSSON CATTELL MACKEY PARTNERSHIP
ARCHITECTS . DESIGNERS . PLANNERS
1600 - Two Bentall Centre, 555 Burrard St, Box 264, Vancouver BC Canada V7X 1M9
T 604 687 2990 . F 604 687 1771 . www.mcmparchitects.com


From: James [mailto:pure@aei.ca]
Sent: October-09-08 3:48 PM
To: Janice Durdle
Subject: Re: FW: Ashlin Invoice 9523

Hi Janice,

Just wanted to say thank you very much. The product arrived here the next day (today) and the whole procedure was absolutely effortless and entirely pleasant!

Thanks again Janice.

Sincerely,
James Common

 


 

From: Catherine Smith
Sent: October-08-09 3:56 PM
To: Janice Durdle
Subject: RE: Ashlin Invoice 11238 for balance of your p.o. Int4279

Thanks Janice,

It’s been a pleasure working with you. I will be sure to keep you in mind if I need a replacement item

 

Regards,

Catherine Smith
New Line Incentives
Tel: 905-760-9003
Fax: 416-987-5591
www.newlineincentives.com



From:
John Passalacqua
Sent: Friday, September 04, 2009 8:45 AM
To: Andrew S Lindzon
Subject: RE: VPN Tunnels

 

Andrew, I very much appreciate the attention you have given to our technology projects.

 

You are certainly a real Mensch when it comes to your business practices. It`s very refreshing to see integrity like yours still out there. Thank you kindly.

John Passalacqua
President, ExpoWorld Ltd.


 

From: Meriol Lehmann
Sent: Friday, June 26, 2009 8:49 AM
To: John Mason
Subject: Re: Tracking Number for LaCie Hard Drive

Thanks John!

I have to say I`m really impressed by the quality of your service. I ordered a few times from you already but you were not my main provider for computer stuff. I can honestly this will change from now and I plan to make you my number one stop when I`ll need to buy in the future.

Best regards,

Meriol Lehmann
Directeur technique
AVATAR
association de création et diffusion sonores et électroniques
541, de Saint-Vallier Est, espace 5-62
Québec, QC, Canada, G1K 3P9
T (418) 522-8918 F (418) 522-6412
http://www.lenomdelachose.org


 

From: Ray Van Dusen [mailto:rvandusn@aei.ca]
Sent: June-16-09 11:34 AM
To: Janice Durdle
Subject: RE: Customer Self-Registration

hello Janice

thanks again for your personal help here... it IS appreciated.
For your records, here are my coordinates:

 

Ray Van Dusen

 


From: Charles Laframboise
Sent: October-08-08 1:46 PM
To: Janice Durdle
Subject: RE: Ashlin Invoice 9515

Thanks so much Janice! It is greatly appreciated.

I received my remote presenter this morning and it is marvelous. We’re very happy with our purchase.

And thanks for expediting our order.

All the best!

Charles Laframboise
Executive Director
Distress Centre of Ottawa and Region
Tel: 613-238-1089 (ext. 224)
Fax: 613-722-5217
Web: www.dcottawa.on.ca

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